- Asset Management Process
- Business Continuity Process
- Configuration Management Process
- Incident Management Process
- Information Security Management Process
- IT Change and Release Management Process
- IT Compliance Management Process
- IT Contract Staff Process
- IT Crisis Management Process
- IT Delegation of Authority Process
- IT Problem Management Process
- IT Procurement Management Process
- IT Project Management Process Playbook
- IT Whistle Blower Process
- Service Request Process
- Software Development Process Playbook
- System and Service Acquisition Process
1. Is it safe to provide my credit card/payment information?
YES, our store is powered by Shopify which is one of the most trusted e-commerce platforms. Shopify is certified Level 1 PCI DSS compliant. All Shopify stores include an SSL certificate that uses industry standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.
2. Will I get support if I have an issue or a query?
Definitely, yes, we have a dedicated support team who will happily assist. It can be an issue or any help with our templates. Our support policy is to address the customer query ASAP regardless of the product they purchase.
3. Is this a one time payment or monthly membership?
All our products are ONE TIME PAYMENT. We do not offer subscriptions so whatever you pay will be be one time.
4. How do I access my downloads?
After you checkout, you will be taken to a download page. You will also get a download link in your email.
5. What if the download link does not work?
Sometimes links can be blocked by a corporate firewall so please try using the link from a different network or from home. If you still cannot access drop an email to support@grc-doc.com and use our "Contact Us" Page.
6. Do you provide refunds?
We will REFUND the full amount in the following scenarios -
- Templates don't work as described, and we cannot fix your problem in a reasonable time.
- Templates are missing from your download and we cannot provide you the same templates shown on the site.
- You are not able to access the download. We will try to provide different mediums but if none of them work for you then we will refund your amount. Check our Refund Policy.
7. What are the different types of payments accepted?
We accept PayPal, Apple Pay, Google Pay, Master Card , Amex and VISA.
8. Do these templates work with Excel?
Yes, the templates are built using MS Office so will work on Excel.
9. Can the templates be customized or edited?
Yes, our templates can be edited and changed as you need. But reselling of templates is not allowed.
10. Why do you have a logo on the documents?
The logo is only visible on the template images. We do not use logos on templates so you can customize the template as needed.
Key Features
Instant Download
Get instant access to our entire collection - download your templates immediately after checkout and start using them right away!
Easy Customization
All our templates are professionally pre-designed, ready to use, and easily customizable, allowing you to tailor them to your needs.
Dedicated Support Team
Our dedicated support team is always ready to assist you with expert guidance, answer your questions, and deliver swift solutions.
Comprehensive SOP Library
Includes ready-to-use Standard Operating
Procedures for core IT functions like incident management, change control, asset tracking, and system backups — ensuring consistency and operational stability.
Editable And Professional Templates
Delivered in MS Word format for easy
customization, these templates can be quickly adapted to suit your organization's structure, tools, and policies.
Process Documentation Aligned with ITIL & COBIT
Combines service management best practices (ITIL) with governance controls (COBIT) to help teams maintain efficiency, accountability, and compliance.
Full-Spectrum Support Across All IT Operations
From procurement and service requests to
business continuity and configuration management, the toolkit supports every
major IT operational domain.
Ideal for IT Teams, MSPs & Consultants
Designed for internal teams and service
providers alike, this toolkit provides scalable documentation to enhance service delivery, streamline audits, and support IT governance.