HubSpot SOC2

Introduction 

HubSpot is a leading provider of marketing, sales, and customer service software solutions for businesses of all sizes. As a provider of software services that handle sensitive customer data, HubSpot recognizes the importance of security and data privacy. To ensure that its customer's data is protected, HubSpot has implemented robust security controls and procedures and has undergone SOC2 compliance.

What Is SOC2?

SOC2 (Service Organization Control 2) is a widely recognized auditing standard developed by the American Institute of Certified Public Accountants (AICPA) that evaluates the effectiveness of a service provider's controls in protecting customer data. SOC2 audits are performed by independent auditors who assess whether a service provider has the necessary controls and procedures in place to ensure the security, availability, processing integrity, confidentiality, and privacy of customer data.

HubSpot's SOC2 Compliance 

HubSpot is committed to ensuring the security and privacy of its customers' data. As part of this commitment, HubSpot has undergone SOC2 Type 2 compliance, which evaluates the effectiveness of its controls and procedures related to security, availability, and confidentiality. HubSpot's SOC2 Type 2 report covers the trust services categories of security, availability, and confidentiality. These categories are critical to ensuring the protection of customer data. The report evaluates the effectiveness of HubSpot's controls and procedures in addressing risks related to these categories.

To achieve SOC2 compliance, HubSpot has implemented robust controls and procedures across its operations. Additionally, HubSpot has implemented disaster recovery and business continuity plans to ensure that its services remain available to customers even in the event of an outage or disruption.

Trust Services Categories By HubSpot's SOC2 Report 

These categories are critical to ensuring the protection of customer data:

• Security: The security trust services category evaluates the effectiveness of controls and procedures related to the protection of systems and data from unauthorized access, disclosure, and destruction. HubSpot has implemented controls and procedures to ensure that customer data is protected from unauthorized access, both physically and electronically. These include access controls, multifactor authentication, network security protocols, and encryption of data in transit and at rest.

• Availability: The availability trust services category evaluates the effectiveness of controls and procedures related to ensuring the availability of the system, products, or services as stipulated in the service level agreement (SLA). HubSpot has implemented measures to ensure that its services remain available to customers, even in the event of an outage or disruption. These include disaster recovery and business continuity plans, redundancy and failover mechanisms, and proactive monitoring of systems and networks.

• Confidentiality: The confidentiality trust services category evaluates the effectiveness of controls and procedures related to the protection of confidential information. HubSpot has implemented controls and procedures to ensure that customer data is protected from unauthorized access, disclosure, and destruction. These include access controls, encryption of data in transit and at rest, and measures to prevent data exfiltration or leakage.

By meeting these requirements, HubSpot demonstrates its commitment to security, availability, and confidentiality, thereby building trust and confidence among its customers.

Benefits Of SOC2 Compliance For HubSpot's Customers

There are several benefits of SOC2 compliance for HubSpot's customers:

• Assurance of security and privacy: SOC2 compliance provides assurance to customers that HubSpot has implemented appropriate controls and procedures to protect customer data. This builds trust and confidence among customers, who can be assured that their data is being handled securely and confidentially.

• Increased competitiveness: SOC2 compliance sets HubSpot apart from competitors who may not have undergone this level of scrutiny. This can be a selling point for customers who value security and privacy and are looking for a provider who takes these issues seriously.

• Compliance with regulatory requirements: Many industries are subject to regulatory requirements related to data privacy and security. SOC2 compliance helps HubSpot meet these requirements and provides customers with assurance that their provider is complying with relevant regulations.

• Reduced risk: By implementing appropriate controls and procedures, HubSpot is reducing the risk of data breaches or other security incidents. This reduces the risk to customers and helps protect their business from potential financial or reputational harm.

• Increased transparency: SOC2 compliance requires HubSpot to provide detailed information about its controls and procedures. This increased transparency can help customers make informed decisions about their use of HubSpot's services, and can help build trust and confidence in the provider.

Conclusion

HubSpot's SOC2 compliance is a significant milestone that demonstrates the company's commitment to security, availability, and confidentiality. By implementing appropriate controls and procedures, HubSpot is providing assurance to its customers that their data is being handled securely and confidentially.